The Ministry of Trade warned consumers against common practices encountered while shopping and receiving services. In a written statement, the ministry said efforts are ongoing to ensure citizens are properly informed and to prevent unfair practices.
The statement emphasized that additional fees not listed on the price list, such as service, table, or cover charges, cannot be demanded in restaurants, cafes, and similar establishments. The ministry also noted that tipping is entirely voluntary and at the consumer's discretion.
"In restaurants, cafes, and similar establishments, additional fees not listed on the price list, such as service, table, cover charges, or similar names, cannot be demanded. Tipping is entirely at the consumer's own discretion and is based on voluntariness."
The ministry stated that menus cannot be offered solely via QR code, and that businesses must provide printed price lists that consumers can see, in addition to digital access.
The ministry reminded that if the shelf price and the checkout price differ, the lower price in favor of the consumer will be applied. For unpackaged products, the ministry noted that the weight of the container or packaging (tare) cannot be included in the pricing, and consumers will only pay based on the net weight.
The ministry's statement included the following: "A consumer who knows their rights is the strongest supporter of fair trade. As the Ministry, we continue to protect the rights of our citizens, safeguard the economic interests of our consumers, and strengthen a reliable trade environment through our inspections and regulations based on transparency, honest trade, and consumer satisfaction."
The Ministry of Trade also informed consumers by sharing infographics on the subject from its social media account.
