The Turkish Statistical Institute (TÜİK) announced the results of the 2026 Household Information Technologies Usage Survey. The survey revealed that internet usage continues to become more widespread in the country.
Internet usage reaches 92.3%
The internet usage rate among individuals aged 16-74 was recorded at 92.3% this year. Last year, this rate was 90.9%. Usage among men rose to 94.8%, while among women it was 89.9%.
Online access to public services increases
The proportion of those who used official authorities' websites and applications for private purposes in the last year rose to 76%. This rate was 82.7% for men and 69.4% for women.
In the distribution of e-Government service users by age group, the highest rate was seen in the 25-34 age group at 93%. The lowest usage was recorded in the 65-74 age group at 31.3%.
Among the purposes of using e-Government, accessing personal information ranked first at 65.6%. This was followed by appointment or reservation transactions at 52.6%, and obtaining information from public institutions' websites at 45.7%.
E-commerce rises to 60%
The rate of purchasing or ordering goods or services online for private use rose from 55.7% in 2025 to 60% this year. This rate was 63.4% for men and 56.6% for women. 48.3% of individuals shopped online in the last three months.
Online learning reaches 22.9%
The proportion of those who engaged in online learning activities for educational, professional or private purposes in the last three months increased by 5.2 percentage points compared to last year, reaching 22.9%. In this area, the rate for women (23.5%) surpassed that of men (22.4%).
WhatsApp maintains its lead
In the ranking of the most used social media and messaging applications, WhatsApp ranked first with 90%. YouTube followed with 77.6%, and Instagram with 71.1%. WhatsApp usage among men reached 92.5%, while among women it was 87.6%.
Smart devices and purchasing preferences
Among internet-connected systems and devices, the most common were internet-connected televisions at 62%. Household appliances such as robot vacuums, refrigerators, and ovens were used by 18.6%, while smart watches, fitness bands, and connected accessories were used by 16.7%.
When buying a new phone, tablet, or computer, the feature individuals valued most was price at 89.3%. Hardware specifications were considered by 74.7%, energy efficiency by 69.9%, and brand, design, or size by 69.5%.